FAQ

FREQUENTLY ASKED QUESTIONS

Q1:Can your WPC products be with customer’s logo ?
A:Yes,if customer give us their logo,we can put the logo on the packages of the products or print it on the products which are special!

Q2:How long do you make a new mould for new products?
A:In general,we need 15-21 days to make a new mould,if there are some difference,5-7 days more need to do minor modifications.

Q3:Do customer need to pay the fee for new mould?How much is it?Will we return back this fee?How long will?
A:If customer need to make new mould,yes they need to pay the fee for the mould first,it will be $2300-$2800.And we will return back this fee when the customer place three orders for 20GP container.

Q4:What is the component of your WPC products?What are they?
A:Our WPC products component are 30%HDPE+60%Wood Fibers+10%Chemical Additives.

Q5:How long do you update your products?
A:We will update our products every month.

Q6:What is the design principle of your product appearance? What are the advantages?
A:Our products are design on the practicability of life,like the anti-slip,weather resistant,anti-fading,etc.

Q7:What are the differences of your products among peers?
A:Our WPC products are using better and newer material,so the quality is better and the advantage of technology,our price are very good.

Q8:Who are your R & D personnel? What are the qualifications?
A:We have a R&D team,all of them have full experience in average,they have worked in this area for more than ten years!

Q9:What is your product R & D idea?
A:Our R & D idea is environmental friendly ,low maintenance,long life using and high quality.

Q10:What are the technical specifications of your products? If so, what are the specific ones?
A:Our technical specifications are exact size,mechanical property,Anti-slip performance,Waterproof performance,Weather ability,etc.

Q11:What kind of certification have you passed?
A:Lihua products have been test by SGS with EU WPC quality control standard EN 15534-2004,EU fire rating Standard with B fire rating grade,American WPC at standard ASTM.

Q12:What kind of certification have you passed?
A:we are certified with ISO90010-2008 Quality Management System, ISO 14001:2004 environmental management system,FSC and PEFC.

Q13:Which customers have you passed the factory inspection?
A:Some customer from GB,Saudi Arab,Australia,Canada,etc have visit our factory,all of them are satisfied with our quality and service.

Q14:What is your purchasing system like?
A:1 select the right material we need,check the material quality is good or not
2 check the material is matched with our system need and the certification
3 doing test of the material,if passed,then will place order.

Q15:What is the standard of your company's suppliers?
A:They should all match the stand of our factory requirement,such as the ISO,environmental friendly,high quality,etc.

Q16:How long does your mold work normally? How to maintain daily? What is the capacity of each set of dies?
A:Usually one mold can work 2-3 days,we will maintain it after each order,the capacity of each set are different,for normal boards one day is 2.5-3.5ton,3D embossed products is 2-2.5tons,co-extrusion products is 1.8-2.2tons.

Q17:What is your production process?
A:1.Make sure the quantity and color of the order with customer
2.Artisan prepare the formula and make a sample to confirm the color and after treatment with customer
3.Then make the granulation(Prepare the material),then will start manufacture,the extrusion products will be putted in the specific location,later we will do after treatment,then we package these.

Q18:How long is the normal delivery time of your products?
A:It will be different according to the quantity.Generally it is about 7-15 days for one 20ft container.If 3D embossed and co-extrusion products,we need 2-4 days more generally as the Complex process.

Q19:Do you have a minimum order quantity? If so, what is the minimum order quantity?
A:Generally we have a minimum quantity,it is 200-300 SQM.But if you want to fill up the container to the limit weight,some few products we will do them for you!

Q20:What is your total capacity?
A:Generally our total capacity is 1000 tons per month.As we will additive some more production lines,this will increase in later time.

Q21:How large is your company? What is the annual output value?
A:Lihua is the High and New Tech Enterprise,covering with 15000 sq meters plant in Langxi Indusrial Zone.We have more than 80 workers,who are all with excellent WPC area working experience.

Q22:What testing equipment do you have?
A:Our factory have Mechanical property tester,Fire-ratting tester,Anti-slip tester,Weight ,etc.

Q23:What is your quality process?
A:During the manufacture,our QC will check the size,color ,the surface,the quality,then they will get a piece sample to do mechanical property test.Also QC will do after treatment to check if there are some Invisible problem in it.When are doing the after treatment,they will also check the quality.

Q24:What is your product yield? How was it achieved?
A:Our product yield is more than 98%,because we will control the quality at first,from the beginning of the material,them QC will control the quality when manufacture,also artisan will check and update the formula always.

Q25: How long is the service lifetime of WPC products?
A: It is about 25-30 years under ideal situations.

Q26: Which payment term will you accept?
A: Payment term is T/T, Western Union and so on.

Q27: Comparing with the wood, what’s the advantage of WPC products?
A: 1st, WPC products are totally environmentally friendly, it is 100% recyclable.
2nd, WPC products are waterproof,moisture-proof,mothproof and anti-mildew.
3rd, WPC products have high strength, low wear and tear, it is non-swelling, no deformation and not broken

Q28: Do WPC products need painting? What color can you provide?
A: As the difference with the wood,WPC products themselves own color,they need extra painting. Generally,we provide 8 main colors as Cedar,yellow,red pine,red wood,brown,coffee,light grey , blue grey. And also,we can make special color per your request.

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